2008 to Present
Business Center Manager
FedEx Office, Deerfield Beach, FL
Manage the overall center operation, coordinate the activities of the in-center package delivery station, decision making in areas involving customers, team members, operations issues, business planning, priority setting, create staff schedules, team member performance appraisals, payroll, administration of the center sales performance and profitability objectives.
1999 - 2008
Customer Sales Representative/Assistant Manager
FedEx Kinko’s , Plantation, FL
Had extensive interaction with customers, over the phone, in-center, and out of the center gathering order data, bidding, order processing, order management and follow-up. Managed customers, team members and operational issues. Monitored and facilitated all production and retail processes including the tracking, pick-up and delivery and quality check processes.
Production Operator/Offce Manager/Project Manager
Kinko’s, Ft. Lauderdale, FL
Managed, monitored and facilitated all production processes, including the tracking, pick-up and delivery, and quality check processes. Assisted in training of new team members and ensured communication among shifts. Performed daily bank deposits and close-out procedures on POS systems.
1994 - 1995
Kinko’s, Columbia, SC
Operated a wide variety of equipment, consulted and assisted customers, multi-tasked and prioritized projects.
1992 - 1994
Customer Service Associate
Kinko’s, Hollywood, FL
Performed consultative selling, anticipated customer needs and suggested alternatives while taking orders and problem solving with a minimum amount of supervision.